Bartlett House – Kitchen, Bakery, Café in Ghent, NY – Directions

Bartlett House Return Policy

We take pride in providing the upmost quality of customer service and are committed to offering products you will cherish. However, we understand that sometimes a return or exchange is necessary, and we will do everything we can to make sure you are happy with your purchase. We care about your satisfaction and are always here to help.

Returning Merchandise

We hope you fall in love with your Bartlett House items. Food, pantry items, special orders, sale merchandise, or items that have been used are final sale and non-refundable.
If the items received is damaged, defective, or incorrect we will replace them at our own shipping cost.
Food, pantry items, special orders, sale merchandise, or items that have been used are final sale and non-refundable.
Taxes charged are refunded in accordance with state and local laws. Some items may also be exchanged at the Bartlett House Cafe if accompanied by a receipt or proof of purchase.

Order Cancellation

Online product orders may be changed or canceled within 24 hours of submitting the order. We regret that we are not able to modify or cancel orders for in-stock merchandise after 24 hours, since your order will have moved to fulfillment.
In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment. To change or cancel backordered items, please email info@bartletthouse.com with your request.

SHIPPING POLICY

Delivery and Processing

Most purchases that are shipped standard ground will arrive to their destination within 5–8 business days upon receipt of order. Express shipping is available, and will ship same day to arrive within 2-3 business days if all items are in stock.
We ship to the US only. Unfortunately, we cannot ship to PO or APO boxes at this time. Business days do not include holidays. We are not responsible for events outside of our control, including but not limited to, weather-related delays, work stoppages or delays, or other unexpected circumstances.

International Orders
Unfortunately, we cannot ship to the US Territories or foreign countries other than Canada. If you would like to purchase, but are located outside of these designated shipping regions, please email info@bartletthouse.com to discuss options.

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